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Return & Exchanges

What is QILOVE return policy?
QILOVE offers a 30-day money back guarantee. If you are not completely satisfied with your purchase from within 30 days of delivery, you can return it for a full refund.
Please note that QILOVE products purchased from a retail store or third-party online distributor must be returned to the store or distributor where they were bought. QILOVE will only process returns for items purchased from
To be eligible for a full refund, your item must be:
unused and in the same condition as when you received it
in its original packaging
accompanied by a receipt or proof of purchase
accompanied by a return merchandise authorization number
In certain situations where these criteria are not met, only a partial refund may be granted, namely if the item is:

not in its original condition, damaged or missing parts for reasons not due to our error
returned more than 30 days after delivery.

How do I return an item?

Step #1: Contact QILOVE.
Fill out the send us a message form.

Step #2: Mail the item back to QILOVE
Ship the product you would like to return to the address we provide.
Please note that, unless the item is damaged or missing parts for reasons due to our error, you are responsible for paying the shipping costs to return it.
If you are shipping an item worth more than $75, you should consider using a traceable shipping service or purchasing shipping insurance. We are not responsible for items that fail to reach us.

Step #3: Wait for confirmation from QILOVE
After receiving and inspecting the item, we will tell you by email whether your refund request has been approved or denied. If your request is approved, your refund will be processed and a credit will be applied to your original method of payment.
Please note that it may take several days for the refund to appear on your credit card.

I still haven't received my refund?
While most refunds will appear on your credit card within five to seven business days, in some cases it may take as long as 30 days.
If after this period you still have not received your refund, contact your credit card company to see if there is a pending refund to your account. If there isn't, please contact us.
Defective or damaged product?
If your QILOVE product is defective or damaged due to our error and is still covered under warranty, you can exchange the product for a new one, free of charge. To request an exchange, please contact us.                 

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